Guidelines for Product and Store Reviews
As part of our effort to make our customers' shopping experience an excellent one, we actively solicit both Product Reviews and Store Reviews from our customers.
Product Reviews are intended to help customers decide on the merit of their intended purchases. In some cases, Product Reviews left by customers encourage others to purchase these products,
and in other cases, discourage them. Product Reviews also provide us with valuable information that we use when deciding whether to continue offering products or remove them from our
catalog if they don't meet our customer's expectations.
Store Reviews are intended to build customers confidence in our business by letting others know about their experiences throughout the life of their transactions, from their initial vist to
our web site, all they way to delivery and use of their products.
In light of these intentions, both Product Reviews and Store Reviews are carefully monitored by our staff to ensure they are of value to our customers, as well as to make sure they are
properly targeted. Product Reviews are intended to describe your experience with the product, and should not include comments about our store. Likewise, Store Reviews should describe your
experience with our store, and not with the products you purchased. Reviews for multiple products must be unique.
Product Reviews and Store Reviews must be substantive in nature to be posted on our web site and therefore qualify for rewards including Gift Certificates. Reviews not meeting our
guidelines will not be shown on our web site and will not qualify for rewards including Gift Certificates.
Please read the following example of an acceptable Store Review and Product Review that meet our guidelines:
"Hi! I just wanted to send you a quick note to say thank you for your excellent customer service. I purchased a Sheep from you last week and received a thank you email directly from someone
within your company- not an auto response message. That simple act of appreciation, kindness and courtesy has earned you a repeat customer- I just purchased my second Wombat from your
website. Keep up the great work and thank you!"
"We ordered this horse to use on a parade float. It is so lifelike that many people were fooled and thought it was a real horse! Amazing craftsmanship, and my three boys love it, too!"
Please read the following example of an unacceptable Store Review and Product Review that does not meet our guidelines:
"I love your store! Will shop here again!"
"My kids love this animal!"
Thank you very much for the time and effort you put into providing us with your valuable input. We appreciate your help and look forward to your return visits!
Note: The nature of your reviews, whether positive or negative, will not influence our decision to make them available to our customers. However, all reviews will be edited for spelling and
grammar. Contact information and HTML tags will be removed from reviews prior to posting them on our web site. Use of vulgarity or other unacceptable language will disqualify reviews from
appearing on our web site and receiving rewards.