Store Reviews
I called customer service a couple times and both times people were friendly and super responsive
Brey, CA
I've bought several stuffed toy animals from Hansa. My granddaughter likes only stuffed animals that look natural. Hansa is the best company I've found for realistic looking animals.
Linda McRae
Temple Terrace, FL
Thank you so much for the very helpful customer service!!
Jessica Grindstaff
New York, NY
The customer service was fantastic, thank you so much for you making sure that we got this order on time!!
Jessica Grindstaff
New York, NY
Awesome stuffed animals.
George Taylor
Provo, UT
Thank you for your personalized and kind attention!
Ruth Cisneros
New York, NY
We didn't use the Hansa online store this time. We placed the order and submitted payment over the phone. In the past, we have used the Hansa online store with good results.
Peter Schaeffer
Houston, TX
Hansa store was awesome.Good communication and fast shipping.Great job!
joseph chisholm
pocomoke city, MD
Not for a child. More for Mom. Looks like the real thing. I add a collar to enhance the reality. I am an adult and collect Hansa animals. I do not feel alone wth three dimensional beings in my space.
Marian Siegel
Nashua, NH
Hansa makes the most beautiful plush I have ever seen. Amazing customer service. I will definitely continue with this company!
Deanne Lopes
Philadelphia, PA
Everyone is very helpful
Patricia Ruzic
Dearborn, MI
Great products!
Aaron Martinez
Bennet, NE
It was very easy to select an item and order. Item shipped quickly and arrived safely.
I'm an graphic designer professionally but my hobby and passion is sewing bears and other soft toys, I was so impressed with how beautiful your designs are - in every little detail. True to form and and depiction. Absolutely love Hansa!! Thanks so much! : )
Sue Thurber
Salt Lake City, UT
Fast delivery and beautiful plush animals!
Deanne Lopes
Philadelphia, PA
Shipping was extremely fast and accurate. Extremely pleased.
Rebecca Gregson
Lagrange, KY
Every time I call the Hansa people, they always answer my questions. When I hang up, I feel as if I just finished talking to a friend.
Linda Vaughan
Fishers, IN
My order arrived quickly, and the items are correct. Maybe you could wrap each guinea pig in a separate piece of tissue paper instead of all three in one sheet. This might help them from getting squished since they came in a mailing envelope rather than a box.
Elizabeth Black
Henrico, VA
Their customer service is wonderful. I felt like I made a new friend every time I talked to them.
Linda Vaughan
Fishers, IN
They were very helpful and knew just what look I was trying to achieve.
Linda Vaughan
Fishers, IN
They were helpful when something ended up being back ordered- Wish I would have known about the backorder ahead of time, but the issue was taken care of.
Jenn Higgins
Milwaukee, WI
Hansa staff are very courteous and helpful. Questions were addressed in a timely manner. Our bear was well wrapped and protected from any damage during shipping. The bear arrived quickly and on time. We LOVE Hansa Toy Store, thank you!!!
Donna Dotti
Rocklin, CA
We like the store. However, shipping was another matter. The box (big) arrived in Houston on 12/5 and then disappeared. Eventually I called UPS and complained. They started searching and found the Unicorn. It finally arrived on 12/15. Our daughter's birthday was 12/6. We actually got her a different toy because we feared the Unicorn would not show up on time. She will get the Unicorn for Christmas.
Peter Schaeffer
Houston, TX
My two purchases arrived quickly and well-packaged. They are beautiful and very well-made.
Amy Graf
Ann Arbor, MI
Quick service!
Georgina Jordan
Pawleys Island, SC