Special Handling Freight Service Charge
Availability
Online
In Store
Same Day
Description
Shipping Charge
FAQ
| How much will shipping cost? Shipping on orders over $99 is FREE to the Continental US. We will find the most economical and safe way to ship your order, usually via the United States Post Office (USPS) using Priority Mail or FedEx Ground. All orders are carefully checked for accuracy by our staff and even get a handwritten thank you note included with them! For more details, please visit or Shipping Information page. |
|
| What is the maximum weight that Ride-On Animals can safely support? Hansa life-size Ride-On animals have exceptionally strong, yet lightweight, frames that provide ride-on experiences for children of all ages up to 150 pounds. |
|
| What age children are Ride-On Animals safe for? The Recommended age for all Hansa animals, including Ride-On animals,is 3 years and up to comply with ASTM93 safety standards. |
|
| How should I clean my Hansa plush animals? To clean product, use soft cloth, soap, and warm water to remove dirt then wipe with clean, moist cloth to remove soap. leave to dry then brush gently. On items WITHOUT musical movements, internal wire, and paint decorated surfaces may be washed by washing machine not exceeding 30C. |
|
Our customer service staff is standing by to answer your questions 9 AM to 5 PM Eastern Time. You can also e-mail us any time or call 516.665.2730. |
|
| Does hansatoystore accept Purchase Orders? YES, hansatoystore accepts purchase orders from Educational Institutions. Click here for more information. |
|
| When does my credit card get charged? Your credit card will NOT be charged until we ship your completed order. When you place your order on-line, hansatoystore.com gets only an authorization from your bank, but no charge goes on your credit card at that time. When we process your order, pack it and actually ship it, you'll receive a shipment confirmation e-mail and that is when your credit card is actually charged. In the case of partial shipments, your credit card will be charged only for the cost of the items being shipped and their shipping costs (if any). When the remainder of your order ships, the balance due will be charged to your card. |
|
| Does hansatoystore ship outside the US? Yes! hansatoystore gladly ships WorldWide! Your shipping costs will be calculated as you add items to your cart. Click on the link "Click Here to see more shipping options, including International and Expedited" when adding items to your cart to see costs for all shipping options. For more details, please visit our Shipping Information page. |
