Always a pleasure doing business with you!!

As always excellent customer service from Joe.

I congratulate Carol Kennedy on her complete performance. My package was damaged by the post office and items were lost. Carol handled the problem with efficiency and sympathy for my plight. She's a great representative for Hansa Toys.

My purchases are all online, but I am so happy to have discovered the Hansa Store. I am guaranteed to find products I can afford and delivery is very prompt. Thank you Hansa Store for providing great products at reasonable prices.

Easy transaction, great images and product detail!

Joe, the voice of Hansa on the phone or online (do you never take time off? :-) ) has done it again. I needed the unicorn by a specific date and Phoenix Toys and Fed Ex made the delivery to Canada in plenty of time and in top shape as always. I wish I had a larger apartment just so I could accomodate more of the lifesize animals for which I have a weakness!

I love this Hansa stuffed animal. It sits proudly in my collection of other life-like stuffed animals. Some lucky person is going to hit the jackpot when I die. I would absolutely recommend anything Hansa.

This was an exchange item and I want to say Thank you for the smooth exchange.

I was surprised on how quickly the animals were processed and sent. Very happy with the service. Five Stars!

Easy to use the website.

Very fast delivery!

This is the first time I have ordered from Hansa. I was very impressed with the quality of the stuffed animals as well as the speed of delivery. I will definitely be ordering again!

Easy ordering, well packed, arrived in great shape!

I placed the order on line, but called immediately to check on the shipping address. The gentleman I spoke to couldn't have been more helpful and personable. I will not hesitate to place another order. Very prompt shipping, too.

Love, love, love, my bear! Beautifully crafted and "lifelike"!

Very satisfied with your products and the promptness in which they are recieved.

The friendly, personal service I get from Hansa keeps me comng back for more and more animals, for myself and as gifts, with others planned for the future, depending on the vagaries of the Canadian dollar's exchange rate. The packing is so secure even the lifesize ones arrive in perfect shape, and international delivery by FedEx is fast and efficient. Top marks to Hansa!

Ordering was so easy and the order was delivered promptly (on time!) I will definitely order again.

I bought this at the on-line Hansa Toy Store & in the whole process I worked with a very helpful clerks who patiently replied to all my questions & if he/she didn't know the answers he/she got right back to me via their live dialogue on-site e-mailing.

Very nice and helpful man who answers the phone (I think his name was Jack). Great customer service. The only thing I didn't like was that when I ordered something online, when I put in my points towards another stuffed animal, it said I had to then use the points now but couldn't combine them with the current sale.

The toys I ordered for my son are beautiful. We are very happy. The shipping was faster than i expected too. Great company!

Store is easy to shop with such a good variety of animals.

Great

If the Canadian dollar were stronger, I'd be shopping a couple of times a month at Hansa! While the exchange rate is so unfavourable I have to restrict myself, but even though I visit online less often than I'd like, the personalized customer service and warm welcome is always as much a "warm fuzzy" as the toys themselves :-) . The shipping is fast, and the packing is always ultra-protective.

The online store gave excellent customer service. Joe Kennedy was polite and helpful, answering all my questions via email and phone. He even took pictures of the two animals I was thinking about and sent me photos.