I had several problems ordering, my fault because I pushed the wrong buttons, but CAROLE took the time to help me and work out the difficulties. She was cool and very professional. My highest praise for her dedication with a rather grouchy and unruly customer.

The Hansa products are amazing! They're the best plush toys on the market with a huge product list, including animals I hadn't even heard about! They're all lovingly hand-crafted and detailed, with information on the factory they're created in, as well as the process gone into making the products. I'll be buying from this store frequently! Shipping was a little unfavourable with the products I ordered all stuffed into the box without any form of padding, and one got a little out of shape but was fixed with some effort. Otherwise fast and reliable shipping with accurate tracking! Easily one of my favourite stores ever as I am a big soft-toy collector. Very satisfied!

The animals are so real looking and they add so much character and décor to a room!!

I plan on shopping here more often the kids love what they get from here and I fall in love with them also.

Prompt service

Store is responsive to inquiries and made my purchase super easy. I'm a happy customer.

Good service.

I love this store and will be back to shop here again.

Excelente servicio y los peluches divinos. Muchas gracias

The staff was very helpful and shipped both items on time for a Christmas.

Excellent customer service!

Great customer service and fast delivery.

The Hansa animals are great likenesses of the actual animal. beautifully crafted and reasonably priced, considering the quality. I have always received a coupon with each purchase toward the next, which feels very nice. very quick response from the company, as well, as far as shipping out the product. thank you!

The store went out of their way to help me out with a delivery issue: the Bear required a signature for delivery and I was going on a vacation at the scheduled delivery time. I explained my problem and almost like magic the Bear arrived just before I left on vacation.

Very cool toys!! Packed and shipped well, and customer service seems good.

Great, prompt service. I reordered some more animals a few days later. Hoping they'll be here before Christmas

also very happy with phone customer service!

Always excellent quality! We come back year after year.

everything was really easy and delivered successfully. many thanks

We love the Hansa animals, and it makes me feel good to buy them from a business who is so helpful and dedicated. Joe at Hansa was very informative, friendly, and attentive in helping us choose our animals. He even took additional pictures for us when I was trying to decide between two. Overall amazing customer service!

The process of selecting and ordering toys was seamless, efficient, and the toys arrived in a very timely manner. Thank you Hansa - I plan to shop with you for years to come.

Always a pleasure doing business with you!!

As always excellent customer service from Joe.

I congratulate Carol Kennedy on her complete performance. My package was damaged by the post office and items were lost. Carol handled the problem with efficiency and sympathy for my plight. She's a great representative for Hansa Toys.

My purchases are all online, but I am so happy to have discovered the Hansa Store. I am guaranteed to find products I can afford and delivery is very prompt. Thank you Hansa Store for providing great products at reasonable prices.